So, you may have noticed the other day I posted my first blog in over a year. It has been a busy 12 months and even longer since I closed my consulting business to focus on another incredible opportunity that presented itself to me. Due to the amount of time that it took to build my understanding of the new business and the role that I played in it, my blog took a back seat even though it was the fun side of my consulting business. Well the time has come to delve back into the blog and to put some focus back on one of the creative things that I truly love to do.

I wanted to take a minute to restate the purpose of my blog other than just being an outlet for me to be challenged, supported and critiqued for some of the thoughts that I put out there. My consulting work and my passion for many years had been the customer experience and it is still something that I am truly passionate about as part of my new role and as a consumer every day. The blog was to help consumers understand that they had choices for their hard working dollars and should not accept a bad experience when there are so many other businesses that would bend over backwards to earn their trust, respect and loyalty. Often times the blogs encouraged consumers to take the leap, do the leg work and make the move versus sticking with the existing business that was counting on us not to make the effort. On the business side of the customer experience it was about pointing things out to businesses that provided great customer experiences and those that didn’t. For those that did well it was my pleasure to share the amazing things with my followers, even if it was the smallest of things, as they often are the things that make the difference. On the not so good side, I would tell the story and then make a suggestion or two (usually with a little humour) that I thought might help those businesses improve their experience and ultimately keep their customers. You can see what specific experience drove me to start my business and blog by looking back at one of my first blogs here http://www.bomberconsult.com/?s=dry+cleaner&x=0&y=0.

One addition to my original focus moving forward will be things that may not speak directly to the customer experience, but something that has motivated me to sit down and pull some thoughts together, like the RBC blog.  In the world we are in today I think one of our biggest risks is to remain silent while the world passes us by. As times presumably get tougher moving forward I believe the silent majority will start to rally and begin to speak up. Remaining silent will allow others to impact the comfort of our lives and I prefer to be a part of that conversation. Hopefully I can help rally others to stand up and make a difference as well.

Thanks for your support!

Cheers,
Pete

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